FAQ

Frequently Asked Questions — Buekour Tokoli

Orders & Production

Are your pieces ready to ship?

Most Buekour Tokoli pieces are made on demand. This means your order is carefully prepared after purchase to ensure quality and attention to detail.

How long does production take?

Production typically takes 7–14 business days depending on the item and order volume.

Can I request customisations?

Yes. Selected pieces may be customised depending on fabric availability and design requests. Please contact us before placing your order.

Will I receive updates on my order?

Yes. You will receive confirmation updates once your order has been processed and shipped.


Shipping & Delivery

Where do you ship from?

All orders are shipped from the United Kingdom.

Do you offer international shipping?

Yes, we offer both UK and international shipping.

How long does shipping take?

Shipping times vary depending on location and courier services:

  • UK Orders: 2–5 business days after dispatch
  • International Orders: 5–15 business days after dispatch

Are customs fees included?

International customers may be responsible for customs duties or import taxes depending on their country’s regulations.


Returns & Exchanges

Do you accept returns?

Due to the made-on-demand nature of our products, returns are accepted only for damaged, faulty, or incorrect items.

What should I do if my item arrives damaged?

Please contact us within 48 hours of delivery with clear photos of the issue so we can assist you promptly.

Can I cancel my order?

Orders may only be cancelled within 24 hours of purchase before production begins.


Sizing & Fit

Do you have a size guide?

Yes. Our size guide is available to help you find your best fit before ordering.

What if I am between sizes?

We recommend sizing up for a more comfortable fit, especially for structured or tailored pieces.


Brand & Care

What inspires Buekour Tokoli?

Buekour Tokoli is inspired by African heritage, contemporary luxury, craftsmanship, and intentional fashion.

How should I care for my garments?

We recommend gentle hand washing or dry cleaning for delicate and detailed pieces to preserve quality and longevity.